How do I purchase ATS manufactured components?

You can call or e-mail us at service@atsautomation.com, with the ATS Drawing Number and our Technical Services department will be able to provide pricing and delivery to meet your requirements.

What forms of payment does ATS accept?

ATS utilizes your companies Purchase Order System but will also accept Visa, Mastercard, American Express.

Can I change my order?

Our goal is to ship your order as soon as possible. However, we have some flexibility with adding items to the existing orders (as long as they are not closed and invoiced)

How long does it take to receive my order?

Orders generally arrive within 3 weeks. If you have a problem with your order, please let us know.

How do I know if you received my order and when it has shipped?

If you have provided us with your e-mail address, you will receive an
e-mail confirmation when we receive your order and when your order is shipped.

I submitted my order and got an error message. Did it go through?

If you have provided us with your e-mail address, you will receive an
e-mail confirmation when we receive your order. If you do not receive
e-mail confirmation, you may either re-submit your order
(fax #519 653-2212) or contact Technical service at 519-653-6500 (ask for available rep).

On my last order an item was backordered. When will this item be available to ship?

We receive most of our backordered items at our warehouse within 30 days of the date orders are placed. If there is delay in receiving the product, we will notify you by mail or e-mail.

I have moved and need to change my address.

Send both the old and new address along with your address change request by completing our (online form?), calling us 519-653-6500, faxing us at 519-653-2212, e-mail us at service@atsautomation.com
or by mail to:

ATS Automation System Division,
Technical Services Department
50 Royal Oak,
Cambridge, Ontario, Canada N3H 5M2

How do I return a product?

Please contact ATS Technical Service Department. (519-653-6500) – ask for first available representative. We will issue the SRMA Number (Service Return Material Authorization Number). Please send the item back to:

ATS Automation Tooling Systems Inc.
Automation Systems Division
250 Royal Oak Rd.
Cambridge, Ontario
Canada N3H 5M2
Tel: (519) 653-6500
Fax: (519) 653-2212

Important: Clearly indicate on the receipt copy SRMA Number, contact person; also, please include brief description of reason to return.

Does ATS offer SINGLE SOURCE parts contracts?

ATS Technical Services offers contracts that can tailored to our customers requirements. The SINGLE SOURCE contract enables ATS to pass on to our customers discounts on spare parts for their Automation Equipment. It's easy! Please contact ATS Technical Services Department. (519-653-6500) – ask for first available representative or email us service@atsautomation.com.

Can you explain ATS’ Warranty process

Parts used on your ATS-supplied machine fall into one of two categories: ATS-manufactured and ATS-purchased. All parts manufactured by ATS Inc. are guaranteed for a period of twelve months from the date of installation/Ace, against all defects resulting from design, materials and workmanship. Purchased items such as motors, cylinders, etc. will be covered by the manufacturer’s standard warranty provided such warranty is transferable.